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Sub-Zero · Marblehead, MA

Ice Maker Repair

The ice maker is the most-used moving part in the whole refrigerator, and it is usually the first to complain. We check fill valves, the harvest cycle, module and thermostat, water lines and filter housings, and the drain path on clear-ice units.

Flat $95 service call — covers the visit and the diagnosis, and comes off the total if you approve the repair.

White ice bucket full of cubes being lifted out of its housing
How it gets described on the phone

The complaints, in the caller's words

  • Hollow or half-formed cubes coming out of the mould
  • No ice at all even though water is still filling
  • Cubes tasting of the freezer or fusing into one block
  • A slow leak at the water line showing up after a filter change
On the visit

What is actually measured

  • Fill volume and cycle time measured across a full harvest
  • Water pressure at the valve and the state of the filter housing
  • Harvest heater and mould thermostat resistance
  • Drain path and the level of the unit, which decides where the water sits
Straight answers

Why this repair goes the way it does

4.9 out of 5 from 499 reviews

  • Refrigeration only

    Columns, drawers, undercounter units and wine storage. No ranges, no laundry — one family of appliances, worked on every day.

  • Readings before parts

    Suction and discharge pressures, evaporator and condenser temperatures, defrost circuit resistance. A part is ordered because a number says so.

  • Salt air is part of the job

    Condensers on the peninsula load up with salt and grit far faster than they do inland, and a fan motor seizes years earlier for it. Both get looked at on every call.

  • Panels come off carefully

    Integrated units live inside cabinetry that was built around them. Trim, hinges and toe kicks are removed and refitted, not levered.

  • Third floor of a Victorian conversion with a tight stair turn, and he got the column apart without marking the plaster. The fill tube had frozen. Thawed and rerouted off the cold wall.

    Ambrose L. Salem ★★★★★

  • No ice at all even though water was clearly filling the mould. The harvest motor in the module had stalled. He carried the part, fitted it, and the first batch dropped before he left the driveway.

    Talbot W. Marblehead Neck ★★★★★

  • The clear ice unit had stopped draining and the reservoir was overflowing into the cabinet base. Pump was clogged solid with mineral scale. Cleared, descaled and tested twice before he left.

    Georgina F. Clifton ★★★★★

Wine cabinet seen from floor level with a torch aimed into the lower compartment and tools on the floor
Next step

Book the ice maker repair.

Model and serial number to hand, a plain description of the fault, and the rest is a conversation.

Answered 24/7 · on the road 8:00 am – 8:00 pm, seven days · flat $95 service call, credited against an approved repair